What Do I Do When There’s a Pop-Up Saying “Patron Not Found”?

If you scan a patron’s card and a pop-up message appears stating Patron Not Found, usually this means the patron’s barcode needs to be added to his or her account.

First, make sure you are in the Voyager window that says “CU CIRC MULLEN” in the bottom right corner.

Click “Patron,” and search for the patron using the name on the patron’s cardinal card. Select the patron.

Right click on the window “Patron ID ___.” Click “Edit Patron.”

Click the “Barcode” tab.

Scan the patron’s card. Hit Save.

Close the Patron window and scan the card as normal.

If, during any of these steps, you aren’t sure how to proceed, ask a full-timer.



Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s